A REVIEW OF TOTAL QUALITY MANAGEMENT IN IMPROVING ORGANIZATIONAL PERFORMANCE: IMPLEMENTATION OF PRACTICE AND CHALLENGES
Zakaria Umar Jidda*, Sahabo Abubakar, Umar Mohammed, Mai Bukar Ngawaitu
Department of Mechanical Engineering Technology
Ramat Polytechnic, Maiduguri, Borno State, Nigeria.
Email:sahaboaj@yahoo.com
Abstract
The concept of opting for Total Quality management in both manufacturing industries as well as human services sector, lead to a greater competition among their peers to win consumers satisfaction and needs by providing quality products/services. With the emergence of TQM philosophy in the mid-20th century under Deming’s guidance. A lot of models and theories resurface to developed TQM and its implementation in organizational performance to deal with current challenges in quality improvement with utmost efficiency and effectiveness. Total quality implementations meet numerous challenges in improving performances. This paper reviews the concept of performance practice and implementation. Recommendation will be provided to overcome these challenges.
Keywords: Total Quality Management (TQM), Manufacturing, Organizational Performance, Challenges, Implementation.