THE IMPACT OF FUNCTIONAL QUALITY SERVICE DELIVERY ON CUSTOMER SATISFACTION IN NIGERIAN INSURANCE INDUSTRY: A CASE STUDY OF INSURANCE INDUSTRY IN OSUN STATE

1Olaoye, T.B, & 2Ekundayo, O.A

1Department of Banking & Finance, Osun State College of Technology, Esa – Oke, Osun State

2Department of Actuarial Science & Insurance, Joseph Ayo Babalola University, Ikeji- Arakeji, Osun State

Email:olaoyebolaji30@gmail.com,oaekundayo@jabu.edu.ng

ABSTRACT

This paper focuses on the impact of functional quality service delivery on customer satisfaction in Nigerian insurance industry. It aims at examining the reasons for negative perception and low patronage of customers toward the services that are provided by the insurance companies in Osun State of Nigeria. To achieve this, three hundred copies of questionnaire were administered to ten selected insurance company customers who were chosen randomly by convenient sampling technique out of the population. Data obtained were analyzed, by using, Analysis of variance (ANOVA), Multiple Regression and Correlation Analyses to ascertain the pattern of relationship between functional quality service delivery and customer satisfaction. The result showed that all the dimensions of functional quality services which are; responsiveness, assurance, reliability, tangibility, and empathy have positive and significant influence on customer satisfaction in the insurance industry. It can be concluded that, functional quality service have direct impact on customer satisfaction, Therefore, the study recommends that the management of insurance companies must place emphasis on the underlying dimension of functional quality service, in order to maintain customer satisfaction.


AN ASSESSMENT OF E SHOPPING PREFERENCE AND AWARENESS: THE CASE OF UNDERGRADUATE STUDENTS OF IBRAHIM BADAMASI BABANGIDA UNIVERSITY LAPAI, NIGER STATE, NIGERIA

Abdulrahman Ali Shuaibu

Department of Business Administration,

Ibrahim Badamasi Babangida University Lapai

Email: aliabdulrahman211@gmail.com

ABSTRACT

The internet has immensely fast tracked the pace, ease, and scope of communication and business in the world today thereby reducing geographical barriers that once existed in retail trading. Online shopping is a system of trading carried out over the internet with little or no face to face contact with the buyer and seller. Increased adoption rate of online shopping is attributable to increased access to internet and the benefits inherent in online shopping system. In Nigeria, the widespread availability of internet enabled devices has improved internet access, online shopping, its awareness and preferences. The resulting effect of this on the conventional system is expected to be adverse. These effects are less obvious in Niger state and it is in light of this that the study sought to evaluate Awareness and Preference for online shopping in Niger state. To achieve this, a survey research design method was adopted utilizing a structured questionnaire with 5-points Likert scale. Using multi-phase sampling method, the population and sample of the study consisted of undergraduate students of Ibrahim Badamasi Babangida University Lapai, Niger state. Statistical tools such as relative frequencies, percentages, means, standard deviations, Pearson’s correlation and Chi-Square statistic were used to describe and analyze the data via Statistical Package for Social Sciences (SPSS 22). The study found and concluded that, most respondents have never experienced online Shopping. It also found that respondents have high awareness level, moderate preference level, a moderate relationship between awareness and preference, and statistically significant evidence was not found to conclude that there is no difference in preference levels among those who have used and those who have not used the system. The study thus recommended that online vendors improve their security measures, privacy policies, and also simplify the shopping process in order to reduce cases of fraud, boost confidence and win the trust of customers. Also recommended is a comprehensive awareness campaign by vendors to further educate consumers about the system in terms of its, benefits as well as how to use Online Shopping system.


Table of Contents

Effect of Malaria Prevalence on Farm Productivity of Farming Households in Imo State, Nigeria

Osuji, E.E.,Ehirim, N.C., Anyanwu, U.G., Okwara, M.O                                                             1-19

Physicochemical Parameters of Water and their Effects on Fish Production

Kasim Lawal Ibrahim                                                                                                              20-31

Agricultural Development Innovation: Adopting Sustainable Soil Management Practices among Rural Farmers in Imo State, Nigeria

Akalonu, Eberechi Chizoma Obiah Mmadubuike Emmanuel .U.

Onyeagoro, Chidinma R. Duru, Lawreta .A., Okonya-Chukwu, Chinyere R.                            32-51

Socio-Economic and Ecological Implications of the Rehabilitation of Agodi Garden, Ibadan after 2011 Flood

Adedoyin, S.O and Lameed, G. A                                                                                             52-79


SOCIO-ECONOMIC AND ECOLOGICAL IMPLICATIONS OF THE REHABILITATION OF AGODI GARDEN, IBADAN AFTER 2011 FLOOD

1Adedoyin, S.O and 2Lameed, G. A

1 Department of Forestry and Wildlife, University of Benin, Nigeria

2Department of Wildlife and Ecotourism Management, University of Ibadan, Nigeria

Email: adedoyin.so.mnim@gmail.com

ABSTRACT

This work aimed at highlighting the socio-economic and ecological implications of rehabilitating Agodi Garden after the 2011 flood in Ibadan. The study used an interviewed-administered questionnaire. Two types of questionnaire were used. Data were analyzed and presented in percentages as well as in Pearson moment correlation coefficient and descriptive statistics. Results showed that majority of respondents had tertiary education (89.0; 55.6%); were males (60.0; 55.6%) and were Nigerians (102.0; 94.4%). It was shown in table 3 and figure 2 that there was remarkable increase in tourists’ influx. Increase in tourists’ influx rate was significant .000* (P<0.05 at levels), while other implications of rehabilitation (such as ecological and environmental) were also significant .048* (P<0.05 at levels). Majority of the respondents perceived that rehabilitation was excellent (36.0; 33.3%); would yield financial gain (97.0; 89.8%); would serve as tourists’ attraction (5.0; 4.6%), would as well as cause destruction of the vegetative cover and loss of soil micro-organisms (3.0; 2.8%). On the other hand, the staff perceived that rehabilitation would lead to employments creation (28.0%); enhance research opportunities (18%); bring about landscape with good walk-way network (18%) and flood control and relaxation services (27%). However, some respondents further opined that rehabilitation would have negative effects which included loss of natural wetlands and degradation (5.0%); trampling on soil structure (2.0%) and environmental pollution (1.0%). Other negative effects perceived by the staff that the rehabilitation of the garden would cause included displacement and migration of fauna and avifaunal species (27.0%); destruction of rare habitats and age-long tree species (27.0%) and environmental pollution (9.0%). Finally, considering the socio-economic gains of the garden and the ecological alterations during the rehabilitations, it is very imperative to always have the conservation objective in mind over economic objective during construction, reconstruction, development, re-development or rehabilitation of any nature-based area, like Agodi Gardens and Park.


PHYSICOCHEMICAL PARAMETERS OF WATER AND THEIR EFFECTS ON FISH PRODUCTION

Category : Uncategorized

Kasim Lawal Ibrahim

Department of Agricultural Science Education

Federal College of Education (Technical) Bichi, Kano State

Email: talk2klawal@yahoo.com

ABSTRACT

Water quality includes all physical, chemical and biological factors that influence the beneficial use of water where fish culture is concerned any characteristic of water that affects the survival, reproduction, growth, production or management of fish in any way is a water quality variable (Boyd, 1990). There are many water quality variables in pond fish culture, fortunately only a few of these normally play an important role. These variables are what fish farmers should concentrated on an attempt to control to some extend by management techniques. These physicochemical parameters includes; Temperature, pH, Dissolve oxygen, Turbidity, color, Hardness and salinity. etc. Since water is the entire home/environment of Fishes it’s good to the fish farmers to understand some basic water quality management techniques in order to achieve successful fish farming.


AGRICULTURAL DEVELOPMENT INNOVATION: ADOPTING SUSTAINABLE SOIL MANAGEMENT PRACTICES AMONG RURAL FARMERS IN IMO STATE, NIGERIA

1Akalonu, Eberechi Chizoma 2Obiah Mmadubuike Emmanuel .U.

3Onyeagoro, Chidinma R. 4Duru, Lawreta .A., 5Okonya-Chukwu, Chinyere R.

1,3,4,5Department of Agricultural Extension, Federal University of Technology, Owerri

2Department of Accountancy, Imo State Polytechnic, Umuagwo

Email: madoxlimo@yahoo.com

ABSTRACT

This paper examined the current issues on adopting sustainable soil management practices among rural farmers in Imo State as a way of encouraging agricultural development innovation. The paper adopted qualitative research design to gain insight into the matters of agricultural development innovation in Imo State. The researchers used content analysis, therefore, the paper which is theoretical in outlook draws its debate basically from secondary data. Rogers diffusion of innovations was adopted in drawing out the theory that formed the foundation of this study. The study identified adopting innovations particularly in sustainable soil management practices among rural farmers as a prerequisite to agricultural development. The paper suggested that agricultural development innovations as the way out of the present economic doldrum in Nigeria.

Keywords: Development, Innovation, Sustainability, Soil Management, Rural Farmers.


EFFECT OF MALARIA PREVALENCE ON FARM PRODUCTIVITY OF FARMING HOUSEHOLDS IN IMO STATE, NIGERIA

1Osuji, E.E., 2Ehirim, N.C., 2Anyanwu, U.G., 2Okwara, M.O

1Department of Agricultural Economics, Michael Okpara University of Agriculture Umudike

 2Department of Agricultural Economics, Federal University of Technology Owerri, Imo

Email: osujiemeka2@yahoo.com

ABSTRACT

This study evaluated the effect of malaria prevalence on farm productivity of farming households in Imo State, Nigeria. Multi-stage random sampling technique was used to select 108 respondents who sourced malaria treatment from health care service providers with the aid of a well structured questionnaire. Data were analyzed using descriptive statistics, malaria prevalence and incidence rate model, productivity index model, as well as ordinary least square multiple regression model. Farmers had a mean age of 49 years, 8 persons per household, 8 years educational attainment, and mean household income of N52,606. The result shows a mean extension effectiveness of 20.3%. This is low compared to a recommended effectiveness of over 80% by World Health Organization. The study shows that Farmers with the highest TFP index between 4.081 to 5.15 have the least average RMP of 15.8%. Linear function was selected as the lead equation which indicates that; malaria prevalence rate, education, age, household income, cost of malaria treatment, distance to health centers and type of health service providers are significant and contributed to the malaria incidence on farm productivity of the farmers. The study recommends the use of mosquito treated bed-nets to be equitably distributed to the farmers and other malaria prevention measures should be encouraged through effective health extension services in the study area. 


Table of Contents

Mid Term Report of President Muhammudu Buhari’s Foreign Policy

Olowojolu Olakunle                                                                                                                1-12

Trade in Borno Gum Arabic: 1902-1960

Abubakar Mohammed & Ibrabim A. Modu                                                                             13-28

The Shuwa Arab Courtiers in the Crises And Instability in the Shehus’

Court, 1837-1881

Ibrahim Alhaji Modu & Abubakar Mohammed                                                                    29-45               

Challenges and Negative Effects of Social Media on the Education of Children and Young Adults in the 21st Century         

Maureen Amaka Azuike                                                                                                        46-56 

An Ideational Metafunction Analysis of Barack Obama’s Second

Term Inaugural Speech

Sadiq Aminu                                                                                                                          57-61

Preference/Sources of Fishing Information for Artisanal Fish

 Farmers in Akwa Ibom States, Nigeria

Gbarabe Roland, Nne Fortune Okah & Etukudoh, Ndarake Emmanuel                                62-80


PREFERENCE/SOURCES OF FISHING INFORMATION FOR ARTISANAL FISH FARMERS IN AKWA IBOM STATES, NIGERIA


1Gbarabe Roland, 3Nne Fortune Okah & 2Etukudoh, Ndarake Emmanuel

1Department of Agricultural Economics and Extension, North West University (Mafikeng Campus), South Africa

2Department of Rural Sociology and Extension, Michael Okpara University of Agriculture

3Department of Soil Science, Rivers State University of Science and Technology, Port Harcourt

ABSTRACT

Preference/Sources of Fishing Information for Artisanal Fish Farmers in Akwa Ibom States, Nigeria was investigated. Indicated the sources of information used by respondents in accessing information in the study area. The instrument used for the collection of data for this study was a questionnaire designed on four likert type of Strongly agree (4), agree (3), strongly disagree (2) and disagree (1) = 4+3+2+1=10/4=2.5. The findings showed that (83%) of the respondents used meetings, followed by 75% extension agents source of information while 66% source is from output buyers in the area. The least information sources available to them were Town Crier (100%), Computer (96%), credit agencies (92%) and neighbours (89%). The level of other sources of information could be seen from Table 2 above. Results revealed that fish Farmers need information on methods of fishing, water trend, time of fishing, weather trend, handling, storage and marketing etc. Due to the complexity of the problems facing farmers, there are varieties of information needs of farmers. Major issue is that majority of farmers in Africa are illiterate and therefore need information in a simplest and quickest way to discharge their duties effectively. Informal education is therefore recommended for fish farmers to help them improve on the productivities and activities.


AN IDEATIONAL METAFUNCTION ANALYSIS OF BARACK OBAMA’S SECOND TERM INAUGURAL SPEECH

Sadiq Aminu                                            

Department of Languages and Liberal Studies

Ramat Polytechnic, Maiduguri, Maiduguri, Nigeria.

Email: meetsadiq22@yahoo.com                                                   

ABSTRACT

This study presents an ideational metafunction analysis of Barack Obama’s second term inaugural speech. Ideational metafunction is one of the three metafunctions of M.A.K Halliday’s Systemic Functional Grammar (SFG) and it was also used as a theoretical framework for the analysis in this study. The analysis involves the analysis of Process Types and their Participants. It was found that Material Process (process of doing) was the most frequently used Process type in the speech while Verbal Process(process of saying) was the least used Process type. It was concluded that ideational metafunction helps the reader to understand the intention and the message the speech is trying to pass.


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