Does Mobile Banking Influence Service Delivery? An Empirical Investigation of the Nigerian Money Deposit Banks
OLADEJO M.O. and YINUS .O.
Department of Management and Accounting,
Ladoke Akintola University of Technology, Ogbomoso, Oyo State, Nigeria.
E-mail: yinusoluwaseun003@gmail.com
ABSTRACT
E-banking is revolutionizing the way business is conducted in every industry. Banks are no exemption to this revolution, this study aim by the side of investigating the influence of mobile banking on service delivery of Nigeria money deposit banks. The study was carried out in Abuja (FCT) with Three hundred (300) Questionnaires administered and distributed to both senior & junior staff of the selected banks, Twenty (20) staff each was picked from the fifteen (15) selected banks. Two hundred and Sixty (260) Questionnaires were found useful for the purpose of the study representing 86.7% of the total questionnaire distributed. Data collected coded and analyzed using frequency table, percentage and mean score while non-parametric statistical test, ANOVA was used to test the formulated hypothesis using STATA 10 data analysis package/software to investigate the influence of mobile banking on service delivery by the Nigeria money deposit banks and the relationship between mobile banking and service delivery in the sampled banks. The result of the findings reveals that there is significant relationship between mobile banking and service delivery of the Nigeria money deposit banks. The result of hypothesis tested showed that mobile banking has a positive influence on the performance of Nigeria money deposit banks through service delivery and also influence the level of economic activities. To this end, It is recommended that Investment in Mobile technology should form an important component in the overall strategy of NMDBs operators to ensure effective performance, The bank management should provide adequate Mobile banking service technology and proper training should be given to the employee in other to meet the quality of service needed by the customers. Finally Customers’ interest and orientation should be seen as ultimate in the implementation of this machinery especially in the usage of the devices