Resolution at All Level of Human Relationship

FRANCIS, U.U.

Department of Business Education

Adeyemi College of Education Ondo, Ondo State, Nigeria

E-mail: francisuche80@yahoo.com, ukaikeuchefrancis@gmail.com

ABSTRACT This article focused on Secretarial Education/Administration as a Tool for Conflict Resolution at all level of Human Relationship. Invention of information and communication technologies have no doubt revolutionized secretarial education/administration, so much that secretarial profession has become more vast and demanding. We cannot deny the fact the conflict resolution is achieved when confidentiality is being uphold in any established, nation or the world at large. This paper reviews the concept of secretarial education, conflict resolution and goes further to examine how secretarial education can aid in conflict resolution, secretarial education in the past and present, the position of secretarial education and practice in Nigeria, relevance of secretaries in an organization, conflict resolution styles/strategies, conflict management and resolution, secretarial education and conflict resolution, secretarial education as an interface for interpersonal communication and conflict resolution, conclusion and recommendation.