Table of Contents

Achieving National Transformation Agenda in Nigeria through Entrepreneurship

(A Review)

Usman B.U., Ibrahim A.M. and Salihu S.                                                                                  1 – 11

Marketing Management Trends in Tourism and Hospitality Industry: Facing the 21st Century Environment

Ibrahim Samson                                                                                                                      12 – 27

Managing the Challenges of Stress in Small and Medium Enterprises in Niger State

for Improved Productivity

Adeoti M.O., Gata E.G. and Ozimede E.I.                                                                                 28 – 39

Procedural and Distributive Justice: The Judges, The Litigants, The Processes Versus Productivity and Quality of Work Life in the Organization

Wurim, Ben Pam                                                                                                                     40 – 52

The Emergence of Total Quality Management in the Marketing of Services in Nigeria

Anetoh, J.C., Ndubisi, E.C. and Nwankwo, C.A.                                                                                    53 – 66

Empirical Test on the Journey to Goal One of the Millennium Development Goals (Eradication of Extreme Poverty and Hunger): A Case Study of Bida South Constituency in Niger State

Mohammed, T.H., Mustapha, N.M. and Gata E.G.                                                                    67 – 76

Appraisal of Public Policy on Entrepreneurship Development and Economic Growth in Nigeria

Ayodele O.C., Ozimede, Elizabeth .I. and Salihu, M.A.                                                             77 – 87

Appraisal of Public Policy on Entrepreneurship Development and Economic Growth in Nigeria

AYODELE O.C., OZIMEDE, ELIZABETH .I. AND SALIHU, M.A.

Department of Business Administration and Management

Federal Polytechnic, Bida, Niger State, Nigeria.

E-mail: churchill20002000@yahoo.com

ABSTRACT

Entrepreneurial activity and new firm formation are vehicles of economic growth and innovation especially at periods of serious economic challenges. Generally, it is also believed that private sector participation in economic development can be increased through the use of public policy. This study appraised the impact of public policies on the development of entrepreneurship in Nigeria. It also examined the relationship between entrepreneurship and economic growth and development. This paper establishes that public policy in Nigeria has negative impact on entrepreneurship development and economic growth. It was discovered that team enterprises had more resources, more competence, more experience and better planning than the sole enterprises. Also established, is the fact that teams performed better than soles on performance and growth indicators such as employment, turnover, and profitability. It concludes that, team enterprises contribute more to employment generation, income earning and economic empowerment as well as overall economic growth than sole enterprises. It is therefore recommended that entrepreneurship development and entrepreneurial orientation should be more vigorously pursued by government in order to accelerate economic growth and development in Nigeria.

The Emergence of Total Quality Management in the Marketing of Services in Nigeria

¹ANETOH, J.C., ²NDUBISI, E.C. AND ³NWANKWO, C.A.

^1,2&3Department of Marketing

Anambra State University, Igbariam Campus, Anambra State, Nigeria

E-mail: anetohjohn@yahoo.com, ndubisiemmachidozie@yahoo.com, caokoro@yahoo.ie

ABSTRACT

This study examined the emergence of Total Quality Management (TQM) in the Marketing of Services in Nigeria. The background of the study centered on the need for the adoption of TQM in the marketing of services in Nigeria. The Statement of the Problem focused on the challenges militating against the practice of TQM in the marketing of services in Nigeria. The major objectives of this study centered on the extent of awareness, adoption as well as the challenges facing the marketing of service in Nigeria. Nigeria has an estimated population of over 140million (2006 Census). Five service sectors in Nigeria were used and the sample size was 240. Both primary and secondary data sources were utilized and descriptive research design was adopted as questionnaire and direct personal observations were used to generate data for analysis. Chi-square (X²) statistical tool was used to test for hypotheses at 5% significant level. The results revealed the following; H0₁ was accepted since the computed X² value of 3.80 < critical value of 15.51, H0₂ and H0₃ were rejected because the computed X² value of 190.80 and 19.86 > the critical value X² value of 26.30 and 15.51 respectively. The findings revealed that no significant TQM awareness has been created and that service providers still face many challenges in the marketing of services in Nigeria. It was concluded that the emergence of TQM will allow for more effective and efficient marketing of services in Nigeria: Recommendations were focused on the need for all stakeholders in the service sector to formulate TQM strategies as a key towards the restoration of customer’s confidence, trust, loyalty satisfaction amongst others.

Empirical Test on the Journey to Goal One of the Millennium Development Goals (Eradication of Extreme Poverty and Hunger): A Case Study of Bida South Constituency in Niger State

MOHAMMED, T.H., MUSTAPHA, N.M. AND GATA E.G.

Department of Business Administration and Management

Federal Polytechnic, Bida, Niger State, Nigeria

E-mail:gataelizabeth1972@gmail.com, harunatm1973@gmail.com, mustaphamustapha1976@gmail.com

ABSTRACT

Poverty information, based on poverty data collected from the seven wards of Bida South Constituency in Bida Local Government Area of Niger State helps locate an area with the greatest need and where assistance can make the most difference in achieving Goal One of the Millennium Development Goals (eradicate extreme poverty and hunger). Population size of three hundred and fifty (350) houses was taken from the seven (7) wards of Bida South. Systematic random sample of fifteen (15) houses each from the seven wards was taken, and fifteen (15) questionnaires were administered in each ward on the bases of one at the interval of three (3) houses. Arithmetic mean and ranking was used to measure the extent of extreme poverty and hunger in the study area. Results as attested to by a mean score of 5.2 which is the least and ranking of 7^th position highest number shows that in Nassarafu ward, the majority of the households are poor and it is unlikely that individuals or households can reduce their poverty if left alone in the journey to 2015. It was recommended among other things that The existing Community Skills Development Centre should be decentralized to each ward, with a new name to be known as Ward Skills Development Centre and each ward will be having its own structures to house the various types of training programmes that may be taking place.  

Procedural and Distributive Justice: The Judges, The Litigants, The Processes Versus Productivity and Quality of Work Life in the Organization

WURIM, BEN PAM

Department of Business Studies

Plateau State University, Bokkos, Jos, Plateau State, Nigeria

E-mail: wurimpam@yahoo.com                  

ABSTRACT

Procedural Justice (PJ) and Distributive Justice (DJ) are components of the criminal system that concern the steps taken to reach the determination of guilt, punishment and the distribution of outcomes, rewards or other conclusion of law. The main thrust of this paper is to review extant research and theories on procedural and distributive justice and to consider their impact on HR productivity and organizational effectiveness. Existing conceptual contributions and real life researches show that both PJ and DJ can be reasons for organizational behavior. Both components of organizational justice were found to affect employee Productive Work Behavior (PWBs) like performance, trust, job satisfaction and organizational commitment and Organizational Citizenship Behavior (OCBs) which increased HR productivity and organizational effectiveness. Counterproductive Work Behavior (CWBs) like absenteeism and withdrawal, emotional exhaustion, job stress and burnout, fear, distrust, job dissatisfaction which ultimately lowered performance, employee productivity and organizational effectiveness. The paper concludes that organizational justice components (PJ & DJ) are key antecedents to promoting HR Productivity and organizational effectiveness. As a result, the paper recommends the establishment of a fair and popular grievance process for handling employee grievances and the encouragement of organizational managers and supervisors to support workplace fairness.

Managing the Challenges of Stress in Small and Medium Enterprises in Niger State for Improved Productivity

ADEOTI M.O., GATA E.G. AND OZIMEDE E.I.

Department of Business Administration and Management

The Federal Polytechnic, Bida, Niger State, Nigeria

E-mail: michaelolalekanadeoti@gmail.com

ABSTRACT

Many small and medium scale entrepreneurs are confronted with an opportunity, demand or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important. Stress isn’t necessarily bad in and of itself. Although stress is typically discussed in a negative context, it also has a positive value. It is an opportunity when it offers potential gain to entrepreneurs. This paper examined the challenges, causes and strategies for overcoming stress among small and medium entrepreneurs in Niger State. The methodology used by the researchers of this paper was a theoretical approach through a descriptive studies and analysis. The researcher used secondary sources of data collection and it was discovered that many managers and employees of small and medium enterprises in Niger State experience stress due to environmental, organizational and personal factors. Other stressors include, under staffing, work-overload, unclear job description and time constraints/poor time management knowledge. Hence, the paper recommended that implementing time-management techniques, increasing physical exercise, relaxation training, clear job description and design, reasonable targets and performance standards, and expanding the social support network will reduce stress. The paper concludes that it is pertinent on the part of small and medium entrepreneurs in Niger State to take proactive measures to reduce the negative impact of stress on them and their employees that is, critically identifying its sources and implementing strategies that would minimize stress.

MARKETING MANAGEMENT TRENDS IN TOURISM AND HOSPITALITY INDUSTRY:

FACING THE 21ST CENTURY ENVIRONMENT

IBRAHIM SAMSON

Department of Marketing

Federal Polytechnic, Idah, Kogi State, Nigeria

E-mail: samsonibrahim44@yahoo.com

ABSTRACT

The new dynamics of the twenty-first century led to a new competitive environment in the field of tourism and hospitality business. This scenario is driving the industry to adopt new strategic marketing options and operational marketing processes. At first, as introduction the paper identifies and reflects, in general, the new and main principles of the macro environment of tourism businesses, taking a STREP analysis matrix as a reference After describing the above scenario, (the paper focuses on the major changes on the level of the tourism and hospitality micro environment, outlining the main changes and trends in the demand and supply side. Finally, the paper presents a set of reflections and trends on the strategic and operational marketing management of tourism and hospitality businesses, expression of the new (macro and micro) environment. In order to support the trends suggested, different case studies based on international hospitality companies are presented and analyzed.

Achieving National Transformation Agenda in Nigeria through Entrepreneurship (A Review) 

¹USMAN B.U., ¹IBRAHIM A.M. AND ²SALIHU S.

¹Department of Business Administration and Management, The Federal Polytechnic, Bida, Niger State, Nigeria.

²Department of Marketing, The Federal Polytechnic, Bida, Niger State, Nigeria.

E-mail: tatafoundation@hotmail.com 

ABSTRACT

This paper examines the transformation agenda of President Good Luck Jonathan administration in Nigeria, with specific emphases on the role of entrepreneurship. The writers adopt a theoretical analysis through literature review, analyses of macroeconomic framework and policy direction which provides an insight to the understanding of key policy areas to be focused on and the specific areas which government hopes to achieve in line with the key policies. The role of entrepreneurship in national transformation was extensively analysed with emphasis on practical approach to business management. The paper concludes that lack of continuity, consistency and commitment in the implementation of policies and programmes constitute a major bottle neck towards the realization of development agenda in Nigeria. Recommendations were given which include the need for immediate integration of Competency Based Economies through Formation of Enterprise (CEFE) Methodology into entrepreneurship academic curriculum of tertiary institutions in Nigeria to facilitate the learning of practical approach to enterprises formation and management instead of the present theoretical content. Government should aggressively revive the agriculture and other real sectors of the economy in order to achieve national transformation. Finally, Transformation agenda should not be seen as political party affair, it should be given comprehensive and collective participation from private institutions, universities and polytechnics if only a good result is to be achieved. This can be possible if transparency and sincerity is instituted into the implementation process.