EXPERT SYSTEM DESIGN FOR PC TROUBLESHOOTING

¹Japheth B. R.  and  ²Bubou G. M.

¹Department of Mathematics/Computer Science, Niger Delta University, Yenagoa

²National Centre for Technology Management, South-South Zonal Office

Niger Delta University, Yenagoa Bayelsa State

E-mail:jbunakiye@yahoo.com; gbubou@gmail.com

ABSTRACT

Computers have simplified our working life to be more efficient and productive, for example, communication can be done through mail and instant messaging, presentation can be shared through Netmeetings and meeting minutes can be stored in workspace or shared drives. Computers, especially notebooks and laptops  are very synonymous with mobile lifestyles as it is very convenient. LAN and wireless facilities which allow users to access borderless information at anywhere and at any time, turn the computer into a necessity rather than a luxury. However these gadgets sometimes malfunction and not every computer owner is a troubleshooter or able to find out the root cause of the malfunction. This is where the expert system is needed for help to any user as a first aid approach to identifying and solving the problem. This paper presents one of such expert system designs and is limited to PC hardware maintenance and troubleshooting covering to the Monitor, Hard drive, Keyboard, Mouse, Audio device, and Missing/Lost Documents via a rule base diagnostic system using PHP