INTERNAL ATTITUDE SURVEY AND ORGANIZATIONAL CITIZENSHIP BEHAVIOUR IN TELECOMMUNICATION FIRMS IN NIGERIA

Okuu Kalu Okwuagwu^1*, Anne Nwannennaya Onoh², Grace Chinonye Nnoje ³

^{1, 2 and 3.} Department of Management,

Abia State University, Uturu, Nigeria

Email: okwuagwukalu@gmail.com

ABSTRACT

The study evaluated the relationship between internal attitude survey as a means of involving employees and organizational citizenship behaviour (OCB) in the telecommunication firms in Nigeria. It examined OCB on three of its measures namely altruism, civic virtue, and conscientiousness.  The cross sectional survey method was utilized for the study. The Krejcie and Morgan’s (1970) table on sample size determination was applied to get a sample size of 260 from a population of 800 who are employees of the telecommunication firms  while the analysis  was based on the 234 returned copies of the questionnaire. Our study revealed that internal attitude survey takes place in the telecommunication firms. Internal attitude survey has a significant positive effect on employees’ altruism, employees’ civic virtue and on employees’ conscientiousness in the telecommunication firms in Nigeria. The study therefore concludes that the use of internal attitude survey as a form of employee involvement in the telecommunication industry in Nigeria enhances employees’ OCB. Having drawn this conclusion, the study therefore recommends that employees’ contributions should be periodically sought through internal attitude surveys.

Keywords: Internal Attitude Survey (IAS), Organizational Citizenship Behaviour (OCB), Employee Altruism; Civic Virtue, Conscientiousness, Employee Involvement.