A REVIEW OF QUALITY PRACTICES IN A WORLD-CLASS ENTERPRISE

Salami, A. O. and Akanbi, T. A

Department of Management and Accounting

Ladoke Akintola University of Technology, Ogbomoso, Nigeria

akeemsalami20022002@yahoo.com; akanbitaibatadenike@yahoo.com

ABSTRACT

Enterprises in the business world today are faced with enormous competition from both their immediate and far environments. The whole world is shrinking into a village, which makes it possible for companies to sell their products and services to customers of different race, colour, background and status. Therefore, this paper aim to assess how companies grow into a world class one with their practices that distinguish them from their competitors. Manufacturing and service companies have ways of making themselves distinct by offering their customers satisfying products and services and this in turn, qualifies them for great financial reward and an image that transcends the homeland of these companies. Thus, ,assessing how they do that, via the motivating support of a National Body that spurs them into action, and how Nigerian firms can learn from this formed the bedrock of this paper.

Keywords: Globalization; conformance; circular market, reliability; customer satisfaction