Table of Contents

Achieving National Transformation Agenda in Nigeria through Entrepreneurship

(A Review)

Usman B.U., Ibrahim A.M. and Salihu S.                                                                                  1 – 11

Marketing Management Trends in Tourism and Hospitality Industry: Facing the 21st Century Environment

Ibrahim Samson                                                                                                                      12 – 27

Managing the Challenges of Stress in Small and Medium Enterprises in Niger State

for Improved Productivity

Adeoti M.O., Gata E.G. and Ozimede E.I.                                                                                 28 – 39

Procedural and Distributive Justice: The Judges, The Litigants, The Processes Versus Productivity and Quality of Work Life in the Organization

Wurim, Ben Pam                                                                                                                     40 – 52

The Emergence of Total Quality Management in the Marketing of Services in Nigeria

Anetoh, J.C., Ndubisi, E.C. and Nwankwo, C.A.                                                                                    53 – 66

Empirical Test on the Journey to Goal One of the Millennium Development Goals (Eradication of Extreme Poverty and Hunger): A Case Study of Bida South Constituency in Niger State

Mohammed, T.H., Mustapha, N.M. and Gata E.G.                                                                    67 – 76

Appraisal of Public Policy on Entrepreneurship Development and Economic Growth in Nigeria

Ayodele O.C., Ozimede, Elizabeth .I. and Salihu, M.A.                                                             77 – 87

Appraisal of Public Policy on Entrepreneurship Development and Economic Growth in Nigeria

AYODELE O.C., OZIMEDE, ELIZABETH .I. AND SALIHU, M.A.

Department of Business Administration and Management

Federal Polytechnic, Bida, Niger State, Nigeria.

E-mail: churchill20002000@yahoo.com

ABSTRACT

Entrepreneurial activity and new firm formation are vehicles of economic growth and innovation especially at periods of serious economic challenges. Generally, it is also believed that private sector participation in economic development can be increased through the use of public policy. This study appraised the impact of public policies on the development of entrepreneurship in Nigeria. It also examined the relationship between entrepreneurship and economic growth and development. This paper establishes that public policy in Nigeria has negative impact on entrepreneurship development and economic growth. It was discovered that team enterprises had more resources, more competence, more experience and better planning than the sole enterprises. Also established, is the fact that teams performed better than soles on performance and growth indicators such as employment, turnover, and profitability. It concludes that, team enterprises contribute more to employment generation, income earning and economic empowerment as well as overall economic growth than sole enterprises. It is therefore recommended that entrepreneurship development and entrepreneurial orientation should be more vigorously pursued by government in order to accelerate economic growth and development in Nigeria.

The Emergence of Total Quality Management in the Marketing of Services in Nigeria

¹ANETOH, J.C., ²NDUBISI, E.C. AND ³NWANKWO, C.A.

^1,2&3Department of Marketing

Anambra State University, Igbariam Campus, Anambra State, Nigeria

E-mail: anetohjohn@yahoo.com, ndubisiemmachidozie@yahoo.com, caokoro@yahoo.ie

ABSTRACT

This study examined the emergence of Total Quality Management (TQM) in the Marketing of Services in Nigeria. The background of the study centered on the need for the adoption of TQM in the marketing of services in Nigeria. The Statement of the Problem focused on the challenges militating against the practice of TQM in the marketing of services in Nigeria. The major objectives of this study centered on the extent of awareness, adoption as well as the challenges facing the marketing of service in Nigeria. Nigeria has an estimated population of over 140million (2006 Census). Five service sectors in Nigeria were used and the sample size was 240. Both primary and secondary data sources were utilized and descriptive research design was adopted as questionnaire and direct personal observations were used to generate data for analysis. Chi-square (X²) statistical tool was used to test for hypotheses at 5% significant level. The results revealed the following; H0₁ was accepted since the computed X² value of 3.80 < critical value of 15.51, H0₂ and H0₃ were rejected because the computed X² value of 190.80 and 19.86 > the critical value X² value of 26.30 and 15.51 respectively. The findings revealed that no significant TQM awareness has been created and that service providers still face many challenges in the marketing of services in Nigeria. It was concluded that the emergence of TQM will allow for more effective and efficient marketing of services in Nigeria: Recommendations were focused on the need for all stakeholders in the service sector to formulate TQM strategies as a key towards the restoration of customer’s confidence, trust, loyalty satisfaction amongst others.

Empirical Test on the Journey to Goal One of the Millennium Development Goals (Eradication of Extreme Poverty and Hunger): A Case Study of Bida South Constituency in Niger State

MOHAMMED, T.H., MUSTAPHA, N.M. AND GATA E.G.

Department of Business Administration and Management

Federal Polytechnic, Bida, Niger State, Nigeria

E-mail:gataelizabeth1972@gmail.com, harunatm1973@gmail.com, mustaphamustapha1976@gmail.com

ABSTRACT

Poverty information, based on poverty data collected from the seven wards of Bida South Constituency in Bida Local Government Area of Niger State helps locate an area with the greatest need and where assistance can make the most difference in achieving Goal One of the Millennium Development Goals (eradicate extreme poverty and hunger). Population size of three hundred and fifty (350) houses was taken from the seven (7) wards of Bida South. Systematic random sample of fifteen (15) houses each from the seven wards was taken, and fifteen (15) questionnaires were administered in each ward on the bases of one at the interval of three (3) houses. Arithmetic mean and ranking was used to measure the extent of extreme poverty and hunger in the study area. Results as attested to by a mean score of 5.2 which is the least and ranking of 7^th position highest number shows that in Nassarafu ward, the majority of the households are poor and it is unlikely that individuals or households can reduce their poverty if left alone in the journey to 2015. It was recommended among other things that The existing Community Skills Development Centre should be decentralized to each ward, with a new name to be known as Ward Skills Development Centre and each ward will be having its own structures to house the various types of training programmes that may be taking place.  

Procedural and Distributive Justice: The Judges, The Litigants, The Processes Versus Productivity and Quality of Work Life in the Organization

WURIM, BEN PAM

Department of Business Studies

Plateau State University, Bokkos, Jos, Plateau State, Nigeria

E-mail: wurimpam@yahoo.com                  

ABSTRACT

Procedural Justice (PJ) and Distributive Justice (DJ) are components of the criminal system that concern the steps taken to reach the determination of guilt, punishment and the distribution of outcomes, rewards or other conclusion of law. The main thrust of this paper is to review extant research and theories on procedural and distributive justice and to consider their impact on HR productivity and organizational effectiveness. Existing conceptual contributions and real life researches show that both PJ and DJ can be reasons for organizational behavior. Both components of organizational justice were found to affect employee Productive Work Behavior (PWBs) like performance, trust, job satisfaction and organizational commitment and Organizational Citizenship Behavior (OCBs) which increased HR productivity and organizational effectiveness. Counterproductive Work Behavior (CWBs) like absenteeism and withdrawal, emotional exhaustion, job stress and burnout, fear, distrust, job dissatisfaction which ultimately lowered performance, employee productivity and organizational effectiveness. The paper concludes that organizational justice components (PJ & DJ) are key antecedents to promoting HR Productivity and organizational effectiveness. As a result, the paper recommends the establishment of a fair and popular grievance process for handling employee grievances and the encouragement of organizational managers and supervisors to support workplace fairness.