Table of Contents

The Relationship between Entrepreneurship Skills Acquisition an

Job Creation among Graduating Students of Tertiary Institutions in

Nigeria

Boma, Dambo Isabella, Godpower, Yiraodi Joel                                              1-13    

Assessment of Government Role in the Growth of Mechanized

Agricultural Marketing System

Bello, B. S.; Nwokenkwo, B. O.; Abdullahi, F. H.; Ozimede,                               14-32

Elizabeth O. & Mohammed Amina Doko                                                      

Information and Communication Technology (ICT) in Libraries:

A NewDimension in Librarianship

Madalla Ajemasu, Yusuf Mohammed Inuwa; Yusuf Saad &                            33-48

Abdullshi Adamu                                                                                           

The Otiosity of Banks’ Core Values and Customers Satisfaction:

Nigeria Experience

Idowu, Abiola  & Adedipe, Oluwaseyi Ayodele                                               49-75              

THE OTIOSITY OF BANKS’ CORE VALUES AND CUSTOMERS SATISFACTION: NIGERIA EXPERIENCE

Idowu, Abiola & Adedipe, Oluwaseyi Ayodele

Department of Management and Accounting, Ladoke Akintola University of Technology, Ogbomoso, Oyo State, Nigeria.

Department of Accounting and Finance, Ajayi Crowther University, Oyo, Nigeria.  Oyo.

Email: abiola1007@gmail.com, hephzibahfine@gmail.com

ABSTRACT

The paper explores the issues involved in banks core value and customers’ satisfaction in Nigeria. Fourbanks were used which represent International banks/mega, National banks, Regional banks and other banks. Primary data through questionnaire was also used. The Pearson Moment Correlation techniques regression analysis was applied. Findings of the analysis show that both customer support process ß= .510 t= 5.267 and turnaround ß= .613, t= 6.271, were at confidence level of 0.01. Also, Pearson’s coefficient correlation (R) value of bank fees, charges and rates, accessibility, quality of service and customer’s satisfaction to be .646. The result implies that a positive correlation occurs between bank core values and customer’s satisfaction. Also the regression analysis shows that customer support processes and turnaround time impacted positively on customers’ satisfaction and were also statistically significant. The study therefore recommends that banks should; identify the best bank core value by sorting through customer’s responses (feedback) to marketing efforts, match a specific offer with a specific customer service delivery as a way to sell, cross-sell, and up-sell their bank products, improve customer satisfaction by remembering customer preferences and offering relevant incentives and information, also for Nigeria bank to be able to compete with other developed countries banks in terms of customers satisfaction, the banks must maintain a strict core values.

Keywords: Otiose, Customer’s satisfaction, Bank’s core value, Service quality.

INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) IN LIBRARIES: A NEW DIMENSION IN LIBRARIANSHIP

¹ Madalla Ajemasu, ²Yusuf Mohammed Inuwa, ³Yusuf Saad ³Abdullshi Adamu Jumba

Email: madallajemasu@gmail.com, Yunuwa80@gmail.com, abdullahiadamujumba@yahoo.com, yusufsaadazare@yahoo.com

¹Muhammadu Wabi Library, Federal Polytechnic Bauchi

^{2 & 3} Abubakar Tatari Ali Polytechnic, Bauchi

⁴ Bauchi State Library Board

ABSTRACT

Library is a knowledge store that is indispensable to the success of any functional education. Education without the services of a library is half-baked and can only produce narrow minded individuals who would not be productive to their communities. The literatures on library and information science indicates that Libraries started off as store houses, where books were more preserved than utilized and librarians acted like custodians and their interaction with users were minimal. Later on there was a shift in all components of library system, especially the users, the services and the staff as a result of information communication technology. Effectiveness of library services now largely depends upon the Information and Communication Technology (ICT).The advent of digital computer, telecommunication and audiovisual technologies has opened up new ways of collecting, organizing and disseminating scientific and technical information. Therefore, in a bit to justify that ICTs plays a central and critical role in library operation, this paper attempts to give reasons for libraries using ICTs, highlight the impacts of ICT on librarianship as well as identify the modern technologies used in the libraries. Problems inhibiting the deployment of ICT infrastructure and facilities in Nigerian libraries and the way forward were identified and discussed.

Keywords: Information Communication Technology (ICT); Libraries; Librarianship

ASSESSMENT OF GOVERNMENT ROLE IN THE GROWTH OF MECHANIZED AGRICULTURAL MARKETING SYSTEM

¹Bello, B. S.; ²Nwokenkwo, B. O.; ³Abdullahi, F. H.; ⁴Ozimede, Elizabeth O. & ⁵Mohammed Amina Doko

^{1,2, &5}Department of Marketing, Federal Polytechnic, Bida

^3&4Department of Business Administration & Management, Federal Polytechnic, Bida

ABSTRACT

Agriculture is the mainstay of many economies, whereby it’s marketing strategies and policies is of great importance in other to achieved positive results of outputs and harness other developmental objectives through its inputs. All over the world, the development of an enduring economy goes hand in hand with agricultural development and it is considered a catalyst for the overall development of any nation.  Developed economists have always assigned the agriculture sector a central place in the development process due to income generated through this sector.  However, the understanding of that role has evolved overtime. The Nigerian Government is said to be committed to the agricultural sector as indicate in various Policy documents. The objective of this study is to determine the extent of which Government play significant role to the growth of agricultural marketing. Questionnaire was the method used in gathering information for this study. After proper analysis of data, it was discovered that Nigeria Government have not played any significant role in the growth of mechanized agricultural marketing system in the Country, Government motivate mechanize farmers in agro production. It was concluded that Government has put more machineries in place and has introduced many programmes over the years to educate farmers and marketers such as: Agricultural Quarantine Services, National Programme on Food Security, ADP i.e. Agricultural Development Project, and so on.  Although, the impact of such programmes have not been felt by greater percentage of the Bida Community due to misappropriation and mismanagement of allocated funds and resources channel towards such areas by those saddle with the responsibility.  Nevertheless, government has played a vital role and is still playing more in the growth of agricultural marketing system. It was recommended that more accurate ways of information to farmers & agricultural marketers should be emphasize through the training and retraining of the people involved.

Keywords: Assessment. Government, Growth, Agricultural Marketing, System

THE RELATIONSHIP BETWEEN ENTREPRENEURSHIP SKILLS ACQUISITION AND JOB CREATION AMONG GRADUATING STUDENTS OF TERTIARY INSTITUTIONS IN NIGERIA

Boma, Dambo Isabella , Godpower, Yiraodi Joel and Kire, Charles Gilmour

Department of Business Education, Rivers State University, Port-Harcourt

Department of Business Education, Federal College of Education, Yola

Email:damboboma@yahoo.com, viraopianyiraodian@gmail.com, kire.charles@gmail.com

ABSTRACT

This study investigates the relationship between entrepreneurship skills acquisition and job creation among graduating students Business Education programs in tertiary institutions in Nigeria. The research focuses on final year students of Business Education, Rivers State University. Three research objectives and one research questions were raised and the researchers used the survey research design for the study. The population of the study consists of 266 Business Education Students in four different options in Rivers State University. Purposive simple sampling technique which is a non probability sampling technique was adopted, which means that the total population was used for this study. The instrument used was Entrepreneurship skills acquisition and job creation questionnaire. A modified likert scale was used and  the responded were requested to select or tick one of the four (4) options ,  Strongly Agree(SA),Agree(A),Disagree(DA) and Strongly Disagree(SD).Mean and standard deviation scores were used to analyzed data collected from the research questions and Analysis of variance statistical tool was used to test the hypothesis. The hypothesis was designed to test Entrepreneurship skills acquisition and job creation. The test conducted shows that there is a significant relationship between entrepreneurship skills acquisition and job creation. And the findings shows that Entrepreneurship skills acquisition will help students to be productive, effective ,efficient in the labour market, since organization can employ them without training and retraining them and the skills will make them to be job creators rather than job seekers after graduation. The study recommended that the Government, Nigeria University Commission, tertiary institution and nongovernmental organizations in the country should encourage both practical and theory before establishing entrepreneurship in our various tertiary institution, Credit facilities should be granted to students that has what it takes to be future Entrepreneurs and practical  laboratories’ should be build for students to be acquainted with a particular Entrepreneurial skills before graduation in other to help solve the problem of graduates seeking for white collar jobs when they should be the white collar job themselves.

Keywords: Entrepreneurship Education, Skills Acquisition, Job Creation, Business Education