Table of Contents

Adoption of SERVQUAL Philosophy: A sine Qua Non to the Survival of

Hospitality Trade

Ugbabe, P.; Ichima, E.M.; Samaila, E.D. and Nwezeh, G.O.                                                      1 – 9

The Role of Commercial Banks in the Development of Small Scale Businesses

in Nigeria

Hauwa Bagudu Daniyanand Saidu Suleiman                                                                         10 – 15

Branch Banking and Economic Growth in Nigeria: A Vector Autoregression

Analysis

Abidemi Abiola and M.O. Egbuwalo                                                                                       16 – 28

Credit Risks Management and Financial Ratios in the Economy: An Empirical

Overview of the Performance and Sustainability of Nigerian Microfinance

Banks – NMFBS (2005 – 2014)

Abdullahi Tafida                                                                                                                      29 – 45

Corruption in Real Property Market in Nigeria: Factors and Solutions

Oyedeji, Joseph Oyewale & Sodiya, Abiodun Kazeem                                                             46 – 60

E-Commerce as a Tool for Achieving Economic Growth and Development

in Nigeria

Umeano, Ngozi E.                                                                                                                    61 – 68

Money Market and the Nigerian Economy

Ozigbo, S.                                                                                                                                69-78

Money Market and the Nigerian Economy

OZIGBO, S.

Department of Accountancy

Delta State Polytechnic, Ozoro, Nigeria  

E-mail: ozigbosylvester@gmail.com

ABSTRACT

This study examines the Nigerian money market. It instruments and the influence of excess reserve ratio, interest rate as monetary policy tools to control the flow/level of funds in circulation. Finally, a linear regression analysis is run using SPSS to determine how effective these monetary policy tools adopted have influenced the demand for money in Nigeria since 1980. It was therefore recommended that the CBN should discourage the use of short-term funds to finance long-term projects among others.

E-Commerce as a Tool for Achieving Economic Growth and Development in Nigeria

UMEANO, NGOZI E.

Department of Office Technology and Management

Federal Polytechnic, Mubi, Adamawa State.

Email: lynumeano@yahoo.comlynumeano@gmail.com

ABSTRACT

E-commerce is a way of doing business electronically, Businesses are transacted through internet.  It helps people to buy and sell without going through the stress of the traditional market.  People sit in the comfort of their houses, offices and so on, yet get what they want and equally sell or reach out to their customers.  This paper therefore looked at the importance of e-commerce to both the sellers and the customers.  This paper therefore looked at the importance of e-commerce.  It talked about the types of e-commerce and the challenges of e-commerce.  The paper concluded by recommending that infrastructure is very important for e-commerce to flourish in Nigeria and that technician should be trained to make it achieve the desired goal.

Corruption in Real Property Market in Nigeria: Factors and Solutions 

¹OYEDEJI, JOSEPH OYEWALE & ²SODIYA, ABIODUN KAZEEM  

¹Department of Estate Management, Bells University of Technology, Ota, Ogun state, Nigeria

²Department of Estate Management and Valuation, Moshood Abiola Polytechnic, Abeokuta, Nigeria

Email:diranjosh@yahoo.com, abiodun.sodiya@yahoo.com

 ABSTRACT

In most of the corruption allegations in Nigeria, real estate acquisition is a common phenomenon. Corrupt public office holders are been alleged of acquiring chains of properties in different locations of the country. This paper focused on the reasons behind acquisition of real estate by corrupt public officers and the manipulation in land administration in Nigeria. Literatures were employed to achieve the aim. It is not that these corrupt public officers can’t fulfill their real estate investment dream in a just way, but some societal malfunctioning factors encourage corruption when they were trying to fulfill their real estate investment dream. Some of the factors that encourage corrupt public officers resulting to corruptible means when they are trying to fulfill their real estate investment are: absence of good mortgage system, anti-corruption policy, prestige associated with property ownership e. It was also observed, that real estate market can be a good indicator of corruption just like the financial system if well harnessed. The following solutions were made to reduce real estate acquisition with embezzled funds: Implementing functional mortgage system, monitoring of property transactions, adopting of local building materials, collaborating with built environment professionals, implementing social housing scheme.   

Credit Risks Management and Financial Ratios in the Economy: An Empirical Overview of the Performance and Sustainability of Nigerian Microfinance Banks – NMFBS (2005 – 2014)

ABDULLAHI TAFIDA

Department of Economics

Kaduna State University, Kaduna, Nigeria

Email: maikantiboba@yahoo.com

ABSTRACT

Credit risk refers to certainty of loss due to beneficiary’s inability to make payments on any type of debt, while credit risk management is practice of mitigating the loss by understanding the adequacy of both a bank’s capital and loan loss reserves at any given time. Financial ratios are mathematical comparisons of financial statement in the balance sheet (BS) in question, helping the stakeholders to know the situation bank’s situation for improvement. Microfinance Banks (MFBs) are financial institutions licensed to provide diversified, affordable and dependable financial services to the active poor, in a timely and competitive manner that would enable them to undertake, finance and develop long-term, sustainable entrepreneurial activities, established in December, 2005 in Nigeria, when it was obvious that with an overall data of over 140 million, only about 35 percentage of Nigeria have access to financial services and that the remaining 65 percentage relied on the informal sector. There are many types of financial ratios, but this paper will only concentrate on seven (7). The main objective of this paper is to assess the performance and sustainability of the Nigerian Microfinance Banks (NMFBs) in relation to credit risks and financial ratios positions. The specific objectives are to assess whether the seven calculated ratios of: Current; Quick; Debt-Equity; Total Assets to Total Debts; Proprietary; Inventory Turnover and Gross Profit conform to their standard ratios. The Balance Sheet (BS) of the selected NMFBs as at 31^st December, 2014 as indicated in Table 2 as one of the secondary data as well as interviews conducted with the operators and borrowers of NMFBs through the questionnaires as primary data were used. The CAMEL approach analysis was used to arrive at the financial ratios positions of the NMFBs. This paper, therefore, recommends regular and continuous credit risk identification, assessment of performance and sustainability as well as sound corporate governance. If NMFBs are to survive and grow in order to achieve the developmental objectives to the economy, the calculated ratios must conform to their standards ratios as one of the findings.

Branch Banking and Economic Growth in Nigeria: A Vector Autoregression Analysis

¹ABIDEMI ABIOLA and ²M. O. EGBUWALO

¹Department of Economics, Ajayi Crowther University, Oyo, Oyo State, Nigeria

2M. O. Egbuwalo is of the Department of Economics, Bowen University, Osun State, Nigeria

Email: abiolademis@yahoo.com

ABSTRACT

Bank performance has been identified as a function of many variables of which branch banking is one. In a country where branch banking enjoys prominence over other banking structure, one tempts to trace the mechanism through which the established branches translate to economic growth. This is the major objective of this study. The study made use of Autoregressive distributed lag bound test approach to cointegration to analyse the impact of branch banking on economic growth in Nigeria. The study concludes among others that branch banking is negatively related to economic growth. This conclusion is in tandem with macroeconomic theory that establishes the fact that savings among others constitute leakages in any given economy. The study therefore recommends that government should provide an enabling environment for transaction velocity to be on the rise. This will have an ultimate positive effect on aggregate demand and economic growth.

The Role of Commercial Banks in the Development of Small Scale Businesses in Nigeria 

HAUWA BAGUDU DANIYANAND SAIDU SULEIMAN

Department of Banking and Finance

The Federal Polytechnic Bida, Niger State

E-mail: hauwadaniya@yahoo.com; suleimanbankin@gmail.com

ABSTRACT

This research work study focuses its attention on the role of commercial banks in the development of Nigeria economy. The study is aimed at presenting small scale business owners with the survival strategy in a period of economic depression. Secondary data were collected from various recent journals and text books. The study shows that commercial banks have impacted positively on the development of biz scale businesses in Nigeria. Nevertheless, it was concluded that commercial banks should sustain their borrowing to small scale businesses and also recommended among other things that commercial banks should introduce measures to encourage small business owners to have access to long term loan.

Adoption of SERVQUAL Philosophy: A sine Qua Non to the Survival of Hospitality Trade 

¹UGBABE, P.; ¹ICHIMA, E. M.; ³SAMAILA, E. D. AND ²NWEZEH, G. O.

¹Department of Hospitality, Leisure and Tourism Management, The Federal Polytechnic, Bida Niger state

²Department of Nutrition and Dietetics, The Federal Polytechnic, Bida Niger state

³Department of Hospitality Management, Ramat Polytechnic, Maiduguri Borno state

E-mail: ugbabep@yahoo.com

ABSTRACTSERVQUAL is a method for measuring service quality; the method was created in the 1980s as part of research projects within the field of marketing. The philosophy of SERVQUAL is based on the expectations disconfirmation approach known as disconfirmation paradigm. In studying the importance of the adoption of SERVQUAL philosophy to the survival of hospitality trade, secondary sources of data involving text books, journals as well as online articles were utilized. Findings using descriptive analysis show that adoption of SERVQUAL philosophy brings about high quality service and high quality service bring about improved revenue generation and customer loyalty.  SERVQUAL being a tried and tested instrument can be used comparatively for benchmarking purposes. This study recommends that in order to improve service quality using SERQUAL philosophy, it is necessary for management to interact with frontline employees regularly in