Effective Internal Communication Flow as Panacea for Staff Productivity in Organizations

¹ALIMI BABA GANA ²BINTUKACHALLA GALADIMA ³ALAMAI MUSTAPHA ⁴HASSAN SULEIMAN

¹ Department of Agricultural Technology, Ramat Polytechnic, Maiduguri

² Department of Sociology & Anthropology, University of Maiduguri.  

³ Department of Language and Liberal Studies, Ramat Polytechnic, Maiduguri

⁴ Department of Social Services, Ramat Polytechnic, Maiduguri

Email: bgalimi@yahoo.com & bgalimi@gmail.com

ABSTRACT

This paper examines the effectiveness of internal communication flow as a panacea for staff productivity in organizations. It is scholarly agreed that effective internal communication is a powerful weapons that could generates productivity and equally reach consensus that sound internal communication flow plays a vital roles in productivity of the employees. It is also argued that most of the organizations whose productivity output is low are those organisation with poor internal communication networks and possibly the workers lack the appropriate skills and knowledge necessary for achieving the organizational goals and objective (Alimi, B.G. 2013). It is however noted that success of organization depends on efficiency and effectiveness of communication. Communication according to Olaleye (2006) is intended for suggestions, feeling, opinions and facts correctly and accurately from one person to another (In Alimi B.G. 2013. P3). A descriptive survey and comparative design methods were used to collect accurate information and investigated the phenomena surrounding internal communication flow and staff productivity. Several empirical studies and related relevant literatures on the subject were thoroughly examined and found relevant primary and secondary method of data collection was utilized to comprehend the work. A structured questionnaire was distributed and interviews conducted successfully, while observations examination and scoring of respondents were equally conducted for forty selected respondents of various specialisations and hierarchies. The target populations of this paper were the staff of both public and private organisations, while the total populations of both was eight hundred (800) manpower strength, made up of four hundred per sector that constitute the sample frame of this study. A stratified and systematic random sampling were incorporated to draw out sample respondents and select the respondents from the list in each stratum without bias and discrimination as regards to the variable the study adopted as criteria. A closed ended questionnaire form was designed to assess the selected forty (40) staff. In accordance to 5 point Likert scale. Both the public and the private shared twenty (20) each out of the forty adopted. The data collected analysed based upon the research questions and hypotheses. A statistical technique of simple frequency distributing and percentages was used to calculate the data obtained, while mean, and standard deviation was equally used to answer the research questions. Other statistical method incorporated is Person’s Product Movement Correlation Coefficient (PPMCC) was also used to test the single null hypotheses advanced to determine the relationship between the effective internal communication flow and staff productivity in both public and private organizations. The hypotheses was tested at 0.05 level of significant at one tailed t-test and the result was strongly repeated and maintained that there are no relationship, thus, effective internal communication is the by-product of staff productivity in organizations. (Field Survey, 2014).

Assessment of Customers’ Satisfaction on Service Quality of Fast Food Restaurant in Akure Metropolis 

ANIFOWOSE, OLADOTUN LARRY & OLALEYE, OYINLOLA OLABISI

Department of Entrepreneurship Management Technology, Federal University of Technology, Akure, Ondo State, Nigeria

Department of Entrepreneurship Management Technology, Federal University of Technology, Akure, Ondo State, Nigeria

Email-olanifowose@futa.edu.ng & oyinlolaolabisi@gmail.com

ABSTRACT

Fast Food Restaurants has been identified as one of the businesses in Nigeria that continues to promise greater return on investment notwithstanding the presence of economic, social and political dilemma in the country (Mustapha, Fakokunde and Awolusi, 2014). A lot of studies have been carried out on Fast Food Restaurants from different stand point and perspectives (Ukessay, 2013; Carew, 2010; Park, 2004; Lowenstein, 1995) and each profiling different views on customer satisfaction on service quality and Nigeria is not an exception from this study. Despite several researches in Nigeria, customer satisfaction on service quality and its influence on customers’ patronage to the best of my knowledge as not been focused on in Akure metropolis. This study identifies the journey so far on assessing customer satisfaction on service quality of FFRs in Akure metropolis Ondo state, Nigeria. The analysis unveils how consumers perceive service quality through SERVQUAL model that poor or low and unsatisfied services were rendered to the numerous customers by the selected FFRs management in this study area. Despite with all these poor service offered, customers are still patronizing the selected FFRs due to its location and food quality. Measuring service quality can help management provide reliable data that can be used to monitor and maintain improved service quality. In conclusion, using the SERVQUAL model to assess service quality enables management to better understand the various dimensions and how they affect service quality and customer satisfaction. This will help them to identify their strengths and weaknesses and thereby make necessary improvements.

Keywords: Nigeria, Customer Satisfaction, Service Quality, SERVQUAL, Fast Food Restaurant

An Appraisal of the Swot Analysis and Its Effect on the Marketing of Services

(A Case Study of Globacom and Etisalat Telecommunication Company)

ABDULLAHI NDAGI YAKUBU, SALIHU SHEHU& SAIDU ALIYU BABA

Department of Marketing, The Federal Polytechnic, Bida, Niger State.

Department of Marketing, The Federal Polytechnic, Bida, Niger State.

Department of Marketing, The Federal Polytechnic, Bida, Niger State.

Email: ndyakubu1976@yahoo.com, shehumunir2005@yahoo.com & saidualiyubaba@gmail.com

ABSTRACT

In Nigeria many telecommunication companies have been experiencing decrease in their sales volume. This has been attributed mostly to present state of Nigeria economic and even world economic meltdown. This study appraises the company SWOT analysis and its effect on marketing of services. (A case study of Globacom and Etisalat Telecommunication. In carrying out the investigation, the researcher adopted both primary and secondary data sources. Survey method of research was adopted, in which questionnaires and interviews were used as the major instrument for data collection. Various authors’ written works, relating to this research work was consulted. The sample size of the entire population of Global communication is twenty-seven (27) while, the sample size of the entire population of Etisalat communication is twenty (20) The data collected from the field survey were presented in tabular form. Hypothesis was formulated and tested using correlation analysis. The study revealed that companies’ activities are affected by uncontrollable external factors. Also revealed that in both Globacom and Etisalat, the workers are not well prepared for the anticipated challenges and environmental changes despite the knowledge that such challenges can mar the company’s operation. This could be as a result of planning or management drawbacks or less involvement of lower level managers in decision making. The researcher recommends that companies should put in place a framework that enable them monitor the environment more efficiently and they should be flexible enough to adapt and be receptive to change. Keywords: SWOT Analysis, Marketing of Service, Telecommunication Company

Dimensions of Service Quality and Customer Patronage of Grocery Services in Nigeria

ANETOH, JOHN CHIDUME

Department of Marketing,

Chukwuemeka Odumegwu Ojukwu University

Igbariam Campus, Anambra State, Nigeria. 

Email: anetohjohn@yahoo.com

ABSTRACT

This work examined the use of SERVPERF model in measuring the relationship between service quality dimensions and customer patronage of grocery services in Nigeria. Service quality and customer patronage are very important concepts needed by grocery outlets in order to survive the competitive challenges of time. The study utilized 130 usable copies of questionnaire and evaluated the relationship between dimensions of service quality and customer patronage of grocery business in Nigeria with reference to Anambra area. Pearson Product Moment Coefficient of Correlation was used to test the formulated hypotheses necessitated using SPSS software package. The results indicated that there is significant relationship between service quality dimensions and customer patronage of grocery services in Nigeria. The major findings revealed that all dimensions are significantly correlated to customer patronage and also that SERVPERF model is a useful tool in measuring service quality and customer patronage of Nigerian grocery services. The conclusion drawn from the study is that customer patronage is a function of service quality. The study recommends that grocery stores should continue to improve on their service quality dimensions for enhanced customer patronage as well as been consistent in maintaining high level of competitiveness in order to remain in business.

Keywords: Dimensions of Service Quality, Customer Patronage, Grocery Services, Nigeria.

Determinants of Consumer Preference for Foreign Product Brands over Domestic Brands in Africa: A Case Study of Karimo Clothes Market, Abuja, Nigeria

PETER, DANJUMA U. & OGAH AROME VICTOR

Department of Marketing, Federal Polytechnic Idah

Department of Marketing, Federal Polytechnic Ado Ekiti, Ekiti State

E-mail: pitadanjesus@yahoo.com & victorogah2008@yahoo.com

Treasury Single Account: A Mechanism to Combat Corruption in the Public Sector

UTILE BEM JOSEPH, AONDOAKAA EMMANUEL & P.I. ZAYOL

Department of Accounting,

Federal University of Agriculture, Makurdi

Email: utilebem@gmail.com

ABSTRACT

This study evaluated the impact of Treasury Single Account as a mechanism to combat corruption in the Nigerian public sector. The purpose of this study is to ascertain the impact of Treasury Single Account in the combat of financial corruption in the Nigerian public sector. The researcher used both secondary and primary data to arrive at results; the population for the research was the Nigerian Public Sector which comprises of all   Federal Ministries, Departments, Agencies and parastatals in Makurdi the capital of Benue State, Nigeria. A sample of 75 persons was randomly drawn from Federal Medical Centre Makurdi, Federal University of Agriculture, Makurdi and Federal Ministry of Finance. The persons targeted were those officers in public financial management. The elements of the population consist of senior, professional accountants, auditors and budget officers consequently; seventy five (75) questionnaires were administered, however only fifty five (55) questionnaires were returned completed. The Chi-square test, at ninety five (95%) percent confidence interval was used to test the hypotheses formed. Findings revealed that the implementation of the Treasury Single Account System is a mechanism to combat corruption in the Nigerian public finance. It was also observed that the implementation of the treasury single account would reduce financial leakages in the Nigerian public finance. Finally, it was concluded that the implementation of the Treasury Single Account is a critical step towards curbing corruption in public finance. It has been recommended that Staff of public institutions, Ministries, Departments, Agencies and relevant parastatals should be constantly trained to acquire the knowledge and skills that would enhance effective operation of the TSA system in Nigeria.

Keywords: Corruption, Treasury Single Account.